Effective Date: 18th July 2026
Privacy Policy
At Rebekah Potts Occupational Therapy, your privacy is important to us. We are committed to protecting your personal information and managing it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
What information we collect
To provide occupational therapy services safely and effectively, we may collect personal and health information, including:
Your name, date of birth and contact details
Emergency contact and next of kin details
Medicare, NDIS, DVA, private health insurance or funding information
Medical history and health information
Information about your functional abilities, goals and therapy needs
Reports from other health professionals or service providers
Assessment results, therapy notes and treatment plans
Payment and billing information
Any other information relevant to providing our services
Where appropriate, we may also collect information about your family members, carers, guardians or support workers.
How we collect your information
We collect information directly from you whenever possible. Information may also be collected from:
Your referring doctor or specialist
Other treating health professionals
Family members, carers or legal guardians (with your consent or where authorised)
Support coordinators, plan managers or case managers
Government agencies or funding bodies
Schools, employers or community organisations (where relevant and with appropriate consent)
Why we collect your information
We collect and use your information to:
Provide occupational therapy assessment, treatment and recommendations
Develop therapy goals and intervention plans
Communicate with you about appointments and services
Prepare reports and supporting documentation
Coordinate care with other health professionals and support providers
Process Medicare, NDIS, DVA, TAC, WorkCover or private health claims where applicable
Manage billing and administration
Meet our legal, professional and accreditation obligations
Improve the quality of our services
Disclosure of your information
We will only share your personal information where it is necessary to provide your care, where you have consented, or where required or authorised by law.
This may include sharing information with:
Your GP or medical specialists
Allied health professionals
Hospitals or community health services
NDIS participants' support teams
Support coordinators or plan managers
Schools or employers (where relevant and authorised)
Medicare, the NDIS, insurers or other funding bodies
Legal representatives where required
Government agencies where required by law
We will not sell your personal information to third parties.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored:
In secure electronic practice management systems
On password-protected computers and devices
In secure cloud-based systems used to deliver healthcare services
In locked filing cabinets for any paper records
Only authorised staff and contractors who require access to perform their duties will have access to your information.
Website and online services
If you visit our website, we may collect limited information such as:
Browser type
Device information
IP address
Pages visited
Website usage statistics
This information helps us improve our website and user experience.
Our website may use cookies. You can adjust your browser settings if you prefer not to accept cookies.
Email and electronic communication
While we take reasonable precautions to protect information sent electronically, email and SMS are not always secure methods of communication.
By communicating with us electronically, you acknowledge the inherent risks associated with these methods.
Accessing and correcting your information
You may request access to the personal information we hold about you.
If you believe any information is inaccurate, incomplete or out of date, please let us know so we can correct it.
Requests for access or correction should be made in writing. We will respond within a reasonable timeframe. In limited circumstances permitted by law, access may be refused, and we will explain the reasons.
Retention of records
We retain health records for the period required by Australian law and relevant professional standards.
When records are no longer required, they are securely destroyed or permanently de-identified.
Privacy complaints
If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the issue.
Privacy Contact
Rebekah Potts Occupational Therapy
Rebekah Potts
Phone: 0415842271
Email: admin@rebekahpottsot.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, professional requirements or our services.
The most current version will always be available on our website and can be provided on request.
By engaging our services, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how your personal information may be collected, used and disclosed.